Refund policy

RETURN AND REFUND POLICY

Last updated: July 26, 2026

At Iron Mesa, we want you to be satisfied with your purchase. Eligible products may be returned within 30 days after delivery.

RETURN ELIGIBILITY

To qualify for a return, the product must be unworn, unused, undamaged, and returned in its original condition and packaging. Proof of purchase is required.

To request a return, contact us at contact.ironmesa@gmail.com before sending the product. If your return is approved, we will provide return instructions and the appropriate return address.

Do not return a product to the sender address shown on the original package. Products returned without prior authorization may not be accepted.

CHANGE-OF-MIND RETURNS

If you return a product because of a change of mind, personal preference, or incorrect size selection, you are responsible for the return shipping costs.

Original shipping charges, if any, are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order upon delivery.

If a product is damaged, defective, or different from what you ordered, contact us promptly and provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product and packaging.

If the issue is confirmed, Iron Mesa will offer an appropriate solution, such as a replacement or refund, at no additional cost to you.

NON-RETURNABLE PRODUCTS

We cannot accept returns for:

  • Products showing signs of wear, misuse, alteration, or damage caused after delivery;

  • Gift cards;

  • Personalized or custom-made products, if offered;

  • Products returned more than 30 days after delivery.

EXCHANGES

The fastest way to obtain a different product or size is to request a return and place a new order after the return has been approved.

REFUNDS

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at contact.ironmesa@gmail.com.

ORDER CANCELLATIONS

Contact us as soon as possible if you wish to cancel an order.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

CONTACT

Iron Mesa
Email: contact.ironmesa@gmail.com
Phone: +1 469 405 4178
Website: https://ironmesaleather.com

Iron Mesa is a brand operated by HOAQINL. Full legal information is available in our Legal Notice.